Privacy Policy

ck399 is known as a trusted and secure online gaming platform in Bangladesh. We place the highest importance on the privacy and protection of personal information of our users. This Privacy Policy ("Policy") will inform you of what information ck399 collects about you, how it is used, when it may be shared with third parties, and what steps we take to protect your information.

By registering on our platform or using our services, you will be considered to have accepted the terms of this policy. If you have any objection to any part of this policy, please contact us before using our services.

When creating an account on the ck399 platform or using our services, we may collect the following personal information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Identity document information (for identity verification, such as a national ID card)
• Payment-related information (bKash, Nagad, or Rocket account numbers)

This information is used solely to verify your identity, manage your account, and process financial transactions.

When you use the ck399 website or app, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Time, date, and duration of visits to the platform
• A record of which pages you visited
• Information collected through cookies and similar tracking technologies

Based on your activity on our platform, the following information is recorded:

• Deposit and withdrawal history
• Game play history and betting records
• Bonus and promotion-related activity
• Account balance and transaction details
• Records of contact with customer support

ck399 uses the information collected about you for the following purposes:

a) Account Management and Service Delivery

Your information is used for registering, verifying, and managing your account. We ensure that only individuals aged 21 or above may participate on the platform.

b) Financial Transaction Processing

Your payment information is used to complete deposit and withdrawal processes via bKash, Nagad, and Rocket, and to ensure the security of transactions.

c) Platform Improvement

By analyzing your usage patterns, we continuously improve our services. This includes game preferences, interface development, and resolving technical issues.

d) Security and Fraud Prevention

We use information to detect and prevent harmful activities, account fraud, and illegal activities such as money laundering.

e) Customer Support

Your information is used to respond to your issues, complaints, and questions, and to provide proper assistance via 24/7 live chat or email.

f) Fulfilling Legal Obligations

Information is retained and provided as necessary to comply with applicable laws and regulations and in response to lawful requests from authorities.

ck399 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Technology service providers: With technology partners who assist in operating our platform, who are bound by strict confidentiality agreements.
• Legal authorities: Required information may be provided in accordance with court orders or lawful government requests.
• Corporate changes: In the event of a merger or acquisition, we will notify you in advance.

Outside of the above circumstances, your information will never be shared with third parties without your consent.

The ck399 platform uses cookies and similar technologies that are stored as small files in your browser. These are used for the following purposes:

Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, ensuring security, and correctly displaying your account information. Without them, the platform cannot function properly.

Functionality Cookies

These cookies are used to remember your preferences, such as language preference and other saved settings.

Analytics Cookies

Analytics cookies are used to understand how the platform is being used and to improve services.

You can control cookies by changing your browser settings. However, disabling some essential cookies may prevent certain platform features from working properly.

ck399 uses industry-standard security measures to keep your information safe. Our key security features are:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Sensitive personal information such as passwords and payment details are stored using advanced encryption methods.
• Access Control: Only authorized staff can access your information, and they receive regular training.
• Security Audits: Our systems are regularly tested for security.
• Firewall and Intrusion Detection: Advanced firewalls and cyber-attack detection systems are active.

However, no method of transmitting information over the internet is 100% secure. While we implement the highest level of protection, it is your responsibility to keep your account password confidential and to inform us if you notice any suspicious activity.

ck399 retains your personal information only for as long as necessary. The retention period is determined by:

• Active account data: All necessary information is retained for as long as the account remains active.
• Closed account data: Even after an account is closed, information is retained for a defined period for legal obligations, dispute resolution, and fraud prevention.
• Financial transaction records: May be retained for an extended period in accordance with applicable laws and regulations.
• Technical logs: Are generally deleted automatically after a limited period.

Once the necessary retention period has ended, we securely delete your information or process it in a way that it is no longer personally identifiable.

As an account holder at ck399, you have the following rights regarding your own information:

Right to Access Information

You may request to know what information we hold about you. We will provide a copy of your information within a reasonable time.

Right to Correct Information

If there is any error or incompleteness in your information, you may request a correction. This can be done through account settings or by contacting customer support.

Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

Right to Object to Data Processing

You may object to the use of your information for marketing purposes, and we will honor that request.

To exercise these rights, please contact our customer support. We will respond within a reasonable time after verifying your identity.

The ck399 platform is strictly for individuals aged 21 or above. We do not knowingly collect personal information from minors.

We verify age at the time of registration. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the collected information will be deleted.

If parents believe their child has created an account on our platform, please contact our customer support immediately.

ck399 may update this privacy policy from time to time. If there are significant changes to the policy, we will:

• Post a prominent notice on the website
• Notify via registered email (if the change is significant)
• State the update date at the top of the policy

Continuing to use the platform after any changes will be considered acceptance of the updated policy. You are encouraged to review this policy periodically to protect your interests.

This privacy policy applies only to the ck399 platform and its associated services. If you follow a link to another website on our platform, that site's own privacy policy will apply — ck399 will not be responsible in that case.

To learn more about our terms of service, please read the Terms and Conditions page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We are available 24/7 to assist you in Bengali and English.

We take all privacy-related complaints seriously and respond within a reasonable time.